Thomas M. Jones’s “Ethical Decision Making by Individuals in Organizations: An Issue-Contingent Model” connects well to my experience working as an attractions operator at Pullen Park. The article explains that ethical decisions depend on the situation and the importance of the issue, which I faced daily on the job. For example, I often had to make quick decisions about safety, fairness, and customer service when rides got busy or guests had concerns. Even small choices, like enforcing height requirements or handling lost items, carried ethical weight because they affected people’s trust and safety. Jones’s model shows that understanding the impact of each decision helps guide responsible behavior, which was essential in keeping the park safe, fun, and fair.
The article also reminds me of The Stanford Prison Experiment by Philip Zimbardo. Both explore how context and environment shape ethical choices. Jones highlights how issue seriousness and organizational pressures influence decisions, while Zimbardo shows how ordinary people can act unethically when placed in positions of authority. Both demonstrate that ethics aren’t just about personal values—they’re influenced by systems and situations. However, Jones focuses on guiding ethical behavior in professional settings, while Zimbardo exposes how ethics can break down under pressure.
In the real world, Jones’s ideas apply to employees and leaders who face moral choices daily. In parks or recreation settings, staff must weigh safety, fairness, and customer treatment, just as Jones describes. On a broader scale, companies also confront ethical challenges, like environmental responsibility or fair labor practices. The model reflects reality because ethical decisions are rarely clear-cut; they depend on context, pressures, and potential consequences. Unlike controlled studies, real-world decisions often occur quickly and under stress, making ethical judgment both critical and challenging.
Jones, T. M. (1991). Ethical decision making by individuals in organizations: An issue-contingent model. Academy of Management Review, 16(2), 366–395.