In reading “Guest Column: Needed: Leaders who inspire, listen,” I’m interested in how relevant its message remains today after 9 years. In an era defined by rapid change, disruption, and constant pressure, the article’s call for deeper, more human-centered leadership feels not only timely but essential. It’s a reminder that good leadership requires compassion and character.

One of the most insightful moments in the article highlights American Express CEO Ken Chenault’s response after 9/11. As the writer notes, Chenault “shared from his heart the pain he felt, his own grief and his hopes for everyone in the future” (Triangle Business Journal, 2016) That level of vulnerability and authenticity is rare, yet it is precisely what inspires trust and unifies people during moments of profound uncertainty. His example illustrates that leadership grounded in honesty has the ability to transform not just organizations, but people’s lives.

Beyond crisis leadership, the article argues for cultivating authenticity every day by honoring people, listening deeply, and creating workplaces where individuals feel safe. These qualities can often be dismissed as “soft skills,” but in reality, they form the bedrock of resilient, innovative teams. When leaders acknowledge contributions, take responsibility for their actions, and show empathy, they build cultures where employees feel valued and motivated.

What resonates most is the reminder that inspired leadership begins with inner work. This a message that was shared with me recently by a guest speaker in one of my classes on social innovation. In today’s complex environment, leaders who embrace these principles will not only navigate challenges more effectively but will also create organizations where people can truly thrive.

“Guest Column: Needed: Leaders Who Inspire, Listen.” Triangle Business Journal, 30 Sept. 2016, https://www.bizjournals.com/triangle/news/2016/09/30/guest-columnneeded-leaders-who-inspirelisten.html